Shipping policy

Processing Time

All orders are processed within 1-2 business day (excluding weekends and holidays) after receiving your order confirmation via email.

A shipping confirmation with tracking details will be sent once your order has been dispatched.

Estimated Delivery Time

Delivery times vary depending on your location:

• Standard Shipping: 4-10 business days

Shipping Partners

We work with trusted carriers, including DHL, UPS, and FedEx, to ensure fast and secure delivery.

Tracking details will be provided via email once your order has shipped.

Lost or Stolen Packages

Once your order has left our facility, we are not responsible for lost, stolen, or delayed packages. However, we will do our best to assist you in resolving any shipping issues.

If you experience a shipping issue, please contact the carrier directly or email us at info@markezia.com for assistance.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately with photos of the item and packaging.

We will review the issue and offer a suitable resolution, such as a replacement or refund.

Order Tracking

Track your order using the tracking number provided in your shipping confirmation email.

Returns & Exchanges

If you’re not satisfied with your purchase, please review our Return & Exchange Policy for eligibility and instructions.

Need Assistance?

For any shipping-related inquiries, please contact us at info@markezia.com.