Refund policy
Returns
We accept returns within 21 days from the date of delivery.
-
Items must be unworn, unwashed, and in their original packaging with all tags attached.
-
Return shipping costs are the responsibility of the customer.
-
To initiate a return, you must first contact us at info@markezia.com with your order number and reason for return.
Return Address
Consignee: Kong Zhehui
Return Address: Sun Moon Star City Business Center, No. 1138, Changjiang South Road, Kunshan City, Suzhou City, Jiangsu Province
Postcode: 215300
Country: China
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
-
Approved refunds will be processed to your original payment method within 1-3 business days.
-
Shipping charges are non-refundable.
Non-Returnable Items
The following items cannot be returned:
-
Personalized or custom-made items
-
Gift cards
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging. We will assess the issue and provide a suitable resolution, such as a replacement or refund.
Late or Missing Refunds
If you haven’t received your refund, please:
-
Check with your bank or credit card company, as processing times may vary.
-
If you still need assistance, contact us at info@markezia.com.
Contact Us
For any return or refund inquiries, please reach out to us at info@markezia.com.