Privacy policy
This Privacy Policy describes how MARKEZIA (“Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, interact with, or make a purchase from markezia.com (the “Site”), or otherwise communicate with us regarding our services (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” refer to any individual accessing or using our Services, whether as a customer, website visitor, or other user whose personal information we collect.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.
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Updates will be posted on this page with a new “Last Updated” date.
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Continued use of our Services after updates constitutes your acceptance of the revised Privacy Policy.
2. How We Collect Your Personal Information
We collect personal information from the following sources:
A. Information You Provide Directly
When you interact with our Services, we may collect:
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Contact details: Name, address, phone number, and email.
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Order information: Billing and shipping addresses, order details, payment confirmations, email address, and phone number.
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Account information: Username, password, and security credentials.
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Customer support details: Information you provide when contacting us for assistance.
Some features may require you to provide personal information; declining to do so may limit your ability to use certain Services.
B. Information We Collect Automatically
When you access our Site, we automatically collect certain data (“Usage Data”) using cookies and similar technologies. This may include:
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Device type and operating system
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Browser type and version
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IP address and approximate location
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Pages visited and interactions with the Site
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Referring website or search query
C. Information from Third Parties
We may collect information about you from:
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Payment processors to complete transactions
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Fulfillment and shipping partners to deliver your orders
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Advertising or analytics providers to understand site usage and improve marketing efforts
Any third-party data we receive is processed in accordance with this Privacy Policy.
3. How We Use Your Personal Information
We use your personal information to:
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Provide Products and Services
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Process and fulfill your orders
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Handle payments and refunds
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Manage your account and communications
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Facilitate shipping, returns, and exchanges
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Communicate with You
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Respond to inquiries and provide customer support
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Send order updates, confirmations, and important notifications
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Marketing and Advertising
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Send promotional communications, if you consent
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Tailor website experiences and advertising to your interests
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Security and Fraud Prevention
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Detect and prevent fraudulent or unauthorized activity
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Maintain the security and integrity of our Services
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Service Improvement and Legal Compliance
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Analyze trends and user interactions to improve the Site
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Comply with applicable laws and respond to legal requests
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4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Remember your preferences and improve your browsing experience
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Analyze site traffic and performance
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Support marketing and advertising activities
You can manage or disable cookies via your browser settings.
Note: Disabling cookies may limit certain Site features.
Our Site also honors Global Privacy Control (GPC) signals for opting out of data sharing for advertising purposes.
5. How We Share Your Personal Information
We only share your personal information when necessary, including:
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Service providers: Payment processors, shipping providers, IT support, and analytics partners
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Business and marketing partners: For promotional purposes, only with consent where required
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Legal compliance: To comply with legal obligations, court orders, or protect our rights
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Corporate transactions: In case of mergers, acquisitions, or restructuring
We do not sell your personal information or share it to infer personal characteristics.
6. Data Retention and Security
We retain personal information only as long as needed to:
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Fulfill the purposes outlined in this policy
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Comply with legal obligations
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Resolve disputes and enforce agreements
We implement security measures to protect your data; however, no system is completely secure. Use caution when transmitting sensitive information online.
7. Children’s Privacy
Our Services are not intended for children under 16, and we do not knowingly collect personal data from children.
If you believe we have unintentionally collected data from a minor, please contact us to request deletion.
8. Your Privacy Rights
Depending on your location, you may have the right to:
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Access / Know the personal information we hold about you
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Correct inaccurate information
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Delete your personal information
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Opt-out of targeted advertising or marketing communications
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Port your data to another service provider
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Withdraw consent where we rely on it for processing
You can exercise your rights by contacting us (see Contact below).
We may require verification of your identity before processing requests.
We will not discriminate against you for exercising your privacy rights.
9. International Users
If you access our Services from outside your home country:
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Your information may be transferred and stored in other jurisdictions
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We rely on recognized legal transfer mechanisms (such as EU Standard Contractual Clauses) where required to protect your data
10. Contact Us
For questions, privacy inquiries, or to exercise your rights, contact us at:
MARKEZIA
Email: info@markezia.com
If you are in the EEA, you may also contact your local data protection authority to lodge a complaint.